We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange under the terms outlined below.

Returns or exchanges are accepted within 14 days from the date of delivery.

To be eligible for a return or exchange, items must:

• Be unused and in their original condition
• Include all original tags, labels, and packaging
• Show no signs of wear, damage, or alteration

Please ensure that items are carefully inspected and tried on appropriately before use. We reserve the right to refuse returns that do not meet these conditions.

To initiate a return or exchange, please follow the steps below:

• Submit a request by emailing us at info@gregos.eu or by using the contact form on our website, within 14 days of receiving your order.
• Once your request is approved, you will receive detailed return instructions by email.
• Carefully pack the items in their original order box or suitable protective packaging.
• Arrange a pickup or shipment with your local courier or forwarding service, following the instructions provided.

Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

Once your return has been received and inspected, you will be notified by email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days. Please note that processing times may vary depending on your bank or payment provider.

If you wish to exchange an item, please indicate this clearly when submitting your return request. Exchanges are subject to product availability.

Certain items may not be eligible for return due to hygiene or safety reasons. Any such exceptions will be clearly indicated on the product page.